Delivery, Cancellation And Return policy

Delivery Timeline

 

Details Time to Ship out Courier Transit Time Total Time
Abaya, Kaftan & gown 3-5 working days 4-9 working days 7-14 working days
Hijab & Scarf 2 working day 4-9 working days

6-11 working days

Delivery Charge

Details Delivery Cost
Order Value less than 120 USD 12 USD
Order Value more than 120 USD Free Delivery 

Return / Exchange Policy

  • Returns will be accepted only if you have received a “Damaged”, “Defective” or “Different Colored” item.
  • Return request should be initiated within 3 days from the date of delivery through the mail or the web portal
  • Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-10 days after we receive and process the return.

Cancellation Policy

After placing the order customer can cancel the order within 2 hours if he/she wish to.


Return / Exchange Process:

Schedule a Return Pickup:
  • You may call us +91 999 9579710 or Email us at support@shiddat.com Or Leave us a message in our website chat box.
  • We will get in touch with you within 1 working day, confirm your request, and organise return pickup courier.
  • Address for the return courier: C-53, 4th floor, Shaheen bag , New Delhi-110025
  • Please use normal courier / not expedited courier.
  • Once courier is sent, please drop us an email/msg with the tracking number and carrier name.
  • How long will it take: It will take around 1 week for us to receive your item. We will typically issue the refund within 48 hours of receiving.
  • Subsequent return cost to be borne by the customer.